This is my personal experience
with the Tikona broadband connection. I have used many internet service
providers like BSNL, Airtel and Hathway but Tikona internet is the worst of all
of them. I made a big mistake of installing Tikona internet connection one
month back. I paid 2000 Indian rupees for an unlimited 512 kbps connection. The
installation took 3 business days. The guy who came for the installation took 3
hours to install the connection. The demonstration was not given as promised in
the advertisement.
Every day the internet gets
disconnected for at least 15 hours. They have not delivered the promised
bandwidth. The speed of the Tikona broadband connection is pathetic. Packet drops are
very high. Frequent calls to the technical support team were useless. The
technical support guy keeps saying it is a route flapping problem in the
access point and it will be fixed soon. Another guy says an Engineer will visit
your house and fix the problem. I even tried escalating the issue but in vain. The
team leaders and managers don’t even care about the problem. The appellate
authority was also not very helpful.
After 2 weeks of frequent
disconnections I decided to disconnect the Tikona broadband connection. It’s
been over a week now and they have not disconnected my connection. The entire Tikona
team is very arrogant and don’t even care about the customer. The tikona
network is full of bugs. It’s not reliable. The support is really
disappointing. It’s really amazing how the Telecom Regulatory Authority of
India gave license to Tikona. It looks like bribe has played a key role. Tikona
boasts of 4G speeds but doesn’t even deliver 2G speeds. Don’t even think about
buying a Tikona internet connection. You are likely to get cheated. Any
personal experiences or comments on Tikona are welcome.
No comments:
Post a Comment